Terms and conditions

Terms and Conditions of PalmSlots Casino

1. Legal StatusPalmSlots Casino is licensed by the Malta Gaming Authority (MGA) under license number MGA/B2C/394/2019. The jurisdiction for all matters arising from or related to these terms and conditions, including any dispute resolution or litigation, shall be Malta.

The operator of PalmSlots Casino is PalmSlots Ltd, a company registered in [insert jurisdiction] with [insert registration number]. For the purposes of these Terms and Conditions, "we", "us" and "our" refer to PalmSlots Ltd.

PalmSlots Casino is allowed to operate in Germany, and our games are available for play by individuals who have reached the age of 18 or more.

2. Registration and Login ProcessTo create an account with us, you must provide your email address and a password. You will also be required to provide certain personal details including name, date of birth, physical address, telephone number and proof of identity (including photographic identification). Your registration is subject to successful verification of this information.

You can access our games through a web browser or mobile app on your device. Once you have logged in with your email address and password, we will assign you an account balance which may be used to place bets.

Before making any withdrawal from your account, you must complete a Know Your Customer (KYC) verification process by providing further identification documents as required. Our KYC policy is set out in our privacy policy, available on our website.

Your first deposit and subsequent activity will result in an automatic activation of the Welcome Bonus and other applicable promotional offers.

3. Games and Software ProvidersPalmSlots Casino operates a large library of games provided by various third-party software providers including NetEnt (MGA licensed), Pragmatic Play (MGA), Play'n GO (MGA) and Evolution Gaming (MGA). These games are offered for play in euros, subject to the availability of real money bets.

The total game count is over 2,400+ slots, with additional table games, live casino offerings and video poker variants. All our games comply with European regulations regarding fairness and randomness.

4. Bonuses and PromotionsFrom time to time we may offer welcome bonuses or other promotional offers. These terms will be notified on the website prior to being implemented. By participating in these promotions you agree to abide by all applicable wagering requirements, maximum bet limitations, game restrictions and any other conditions set out below.

Our standard Welcome Bonus is 100% up to €200 plus 50 free spins on Book of Dead (with a minimum deposit requirement). Other promotional offers may include, but are not limited to:

• Tuesday Reload Bonus - 50% up to €100 + 25 Free Spins;
• Cashback Offer - Up to 10% weekly cash back bonus up to €500 with no wagering requirements.

5. VIP and/or Loyalty ProgramWe operate a loyalty program that is designed to reward our most valued players. Membership of the VIP club will be granted automatically after reaching certain minimum betting thresholds, which are:

• Bronze: Monthly volume - 1,000€
• Silver: Monthly Volume - 5,000€
• Gold: Monthly Volume - 20,000€
• Platinum: Monthly Volume - 50,000€

As a VIP member you can expect to enjoy greater benefits including increased cash back offers and enhanced customer support.

6. Payment Methods and Banking TermsWe offer various payment options for deposits and withdrawals, which are subject to the following terms:

Deposit methods (with minimum and maximum limits):

• Visa/MC - 10€ / €5,000; Instant; Free
• Skrill/Neteller - 10€ / €10,000; instant; free
• Trustly/Paysafecard - 10€ / €1,000; instant; fee-free

Withdrawal methods (with minimum and maximum limits):

• E-wallets - €10 / €5,000; Instant; Free
• Cards - €20/3-5 working days; free
• Bank transfers - €50/5-7 business days; fee applied

We may change our payment terms at any time without notice.

7. Key Terms and ConditionsSubject to clause 1 (Legal Status) above, you agree that:

a) These Terms and Conditions shall be governed by the laws of Malta.b) You are aware that gambling involves risks and should only be undertaken with a budget which you can afford to lose.c) The operator reserves the right to limit or refuse any bet at its absolute discretion.

You will also acknowledge, agree and confirm:

d) Wagering Requirements: Any bonus/offer received shall have a 35x wagering requirement (including games restrictions listed in these Terms & Conditions);e) Deposit Limits: We reserve the right to change your account limits. If you are concerned about deposit/spending habits or feel that gaming is becoming problematic, please contact our support team for guidance.f) Withdrawal Limits:

• Daily - €5,000;
• Weekly - €25,000;
• Monthly - €50,000

Please refer to section 10 below regarding Responsible Gaming features.

8. Mobile and Technical FeaturesPalmSlots Casino mobile website is fully responsive on a wide range of devices and browsers. You can place bets or play games via the mobile browser without downloading any app (PWA Web App).

9. Security and Fair PlayWe operate our gaming platform with strict security measures to protect your personal data, including:

a) Secure Server Layer (SSL);b) 256-bit Encryption;c) Comodo Digital Certificate

Our random number generator is audited by eCOGRA.

Customer Support:

PalmSlots Casino operates a dedicated customer support centre which can be contacted via live chat between the hours of [insert times] and via email for any inquiries at all other times. Our response time to support queries varies depending on load but typically falls within 2-3 minutes (Live Chat) or up to 8 hours (Email).

PalmSlots Casino is available in German, English, Italian and French languages.

10. Responsible Gambling FeaturesWe recognize that some users may find our website objectionable for personal reasons which include gambling problems or concerns. We offer various tools which enable you to manage your play, including:

a) Deposit/loss/session limits;b) Cooling-off period (24-30 days);c) Self-exclusion (up to 6 months and permanent).

Please refer to the following support organizations if you require further advice on problem gaming:

• GamCare
• Gamblers Anonymous
• GambleAware

11. Advantages and DisadvantagesPalmSlots Casino offers an extensive selection of games, fast payout times in euros, German language customer support, no fees for deposit/withdrawal transactions, mobile optimized website, and responsible gaming tools.

12. General Casino InformationPalmSlots Casino was founded in [insert year] by PalmSlots Ltd.

The following languages are supported at PalmSlots Casino: English (EN) - default; Deutsch (DE); Italiano(IT); Français(FR).